Help & FAQ
Effective 18 May 2026
If your question isn't answered below, write to hello@objekt-ai.com — a real person reads every message.
1Getting started.
How do I make my first photo?
Upload a product image, pick a look from the gallery, and hit Generate. Three steps. The studio handles the rest — lighting, lens, surface, atmosphere — without you writing a single prompt.
What kinds of products work?
Bottles, packaging, jewelry, tech, beauty, fashion flatlays, food, soft goods — anything with a clear hero object. The cleaner your reference image (good lighting, sharp focus, plain background), the more accurate the result.
How long does a generation take?
Roughly 30 to 90 seconds depending on the quality tier you've selected. 1080p previews come back fastest; 2160p finals take the longest. You can keep working in another tab while a render runs.
Do I need to write prompts?
No. OBJEKT replaces prompt-writing with picking — Cast (who's in the frame), Backdrop (where it lives), Film (the finish). Every choice you make drives the render under the hood. Power users can still edit the underlying brief if they want to.
2Quality & output.
What resolutions can I export?
1080p for fast previews, 1440p for social and web, 2160p for print and large-format. You can upscale a 1080p preview to 2160p from any shoot without re-rendering the scene.
What aspect ratios are supported?
1:1 (square), 4:5 (Instagram portrait), 9:16 (story / TikTok), 16:9 (landscape, web hero), and 2:3 (editorial portrait). You can produce multiple ratios from a single shoot.
Can I edit a generated image?
Yes. Three options: More like this (regenerate variants in the same direction), Remix prompt (edit the brief and re-roll), or Use as starting point (treat the output as a reference for a new shoot).
Why does my product sometimes look slightly off?
Two main reasons. First, the reference image — if your upload is dark, blurry, or partially occluded, the model has less to work with. Second, the photo brief — adding tighter Product Lock notes (material, finish, label text, key proportions) pulls the render closer to the real object.
3Brand, IP, ownership.
Who owns the generated images?
You do. The images we generate for you are yours, subject to your underlying right to depict the product. Full IP terms live in /terms §4.
Do you train AI on my uploads?
No. Never. Your product images, brand inputs, prompts, and generated outputs are not used to train any AI model — ours or anyone else's. This is contractual with our providers, not just stated intent. See /privacy §10.
Can I depict competitor products?
No. You may only upload and depict products you own, are licensed to depict, or that are in the public domain. Generating a competitor's branded packaging is a breach of our Acceptable Use Policy §2.
What if a generation accidentally resembles a real person?
Don't publish it. OBJEKT is a brand imagery studio. We don't intentionally generate identifiable people. If a render produces something recognisable, you're responsible for not shipping it, and we're responsible for tightening our guardrails. See /acceptable-use §3.
4Plans, billing, credits.
How do credits work?
Credits are the studio's currency — a standard photo is 5, a film from 155. Plan credits land monthly and roll over while you're subscribed; if you cancel, whatever remains stays spendable for 30 days after your final period ends. Top-up credits never expire. The pool always spends plan credits first.
Can I get a refund?
Yes — within 14 days of your first paid subscription, no questions asked. Full terms in /terms §5.
What payment methods do you accept?
Card payments via Stripe. We bill in AED and USD depending on your billing country. Invoices are issued for every charge and available from Settings → Billing.
Can I cancel anytime?
Yes. Settings → Billing → Cancel subscription. Cancellation takes effect at the end of your current billing period — you keep access (and any unused credits) until then.
5Account, privacy, control.
How do I export my data?
Settings → Your data → Download my data. You'll get a machine-readable archive of your account, projects, uploads, and generated images.
How do I delete my account?
Settings → Your data → Delete account. Confirmation is required. Your data is removed within 30 days; billing records are retained for the period required by tax law.
Can I change my email address?
Yes. Settings → Account → Change email. You'll need to confirm the change from both the old and the new address — this prevents account takeover via a single compromised inbox.
Do you support two-factor authentication?
Yes. Settings → Account → Enable two-factor. We support authenticator apps (TOTP) today; hardware-key support is on the roadmap.
6Connect OBJEKT to Claude, ChatGPT and Muse.
Can I use OBJEKT from an AI assistant?
Yes. OBJEKT runs an MCP server, so Claude, ChatGPT, Meta Muse and any other MCP client can shoot with your account. Ask for looks, describe a product, and the photo lands in your studio like any other shoot.
How do I connect?
Settings → Connect Claude or Connect ChatGPT creates a private API key. It is shown once. Paste it into your assistant as the OBJEKT key, or use the ready-made connection URL. Any other MCP client, including Meta Muse, connects with the same endpoint and key. Revoke a key from Settings at any time.
What can the connector do?
Eight tools.
get_credits shows your balance and plan. list_looks browses the curated looks by vertical. create_photo shoots a photo: standard 1080p is 5 credits, premium 1440p is 10, ultra 2160p is 20, billed exactly as in the studio, and a failed render refunds itself. get_photo fetches a finished render. create_video quotes a film first and renders it once you approve, and get_video returns its watch link. create_sound makes a voiceover at 8 credits per started 1,000 characters, a music track at 12 per started minute or a sound effect at 5, and get_sound returns its listen link. Everything is saved in your studio.Technical details for developers.
Endpoint:
https://www.objekt-ai.com/api/mcp/mcp. Transport: streamable HTTP, stateless; the legacy SSE transport is off. Authentication: an API key with the objk_ prefix, sent as Authorization: Bearer, as an x-api-key header, or as ?key= on the URL for clients that cannot set headers. Requests without a valid key receive 401. Calls are rate limited per key. Renders take 30 to 90 seconds; when one outlasts the call, create_photo returns the render id and get_photo finishes the story.
